ACCEPTABLE USE POLICY (AUP)

Updated: July 29, 2025

This Acceptable Use Policy ("AUP") governs your use of all QuantVPS services, network infrastructure, and computing resources. By using our services, you agree to comply with this AUP, our Terms of Service, and all applicable laws and regulations.

You will be held responsible for all actions performed by your account whether done by you or by others. If server security is compromised, the account holder is responsible for all violations of QuantVPS's Terms of Service and this Acceptable Use Policy.

1. Scope and Applicability

1.1. Policy Coverage

This AUP applies to:

All QuantVPS customers, users, and account holders
Third-party users accessing services through customer accounts
All content, applications, and services hosted on QuantVPS infrastructure
Network traffic originating from or directed to QuantVPS systems
Use of QuantVPS IP addresses, domain names, and network resources

1.2. Account Responsibility

You are fully responsible for:

All activities performed through your account, whether by you or others
Security breaches and compromised server incidents
Actions of your users including customers, employees, and contractors
Third-party access to your services and resources
Compliance monitoring and violation prevention

The client is ultimately responsible for individual server security. QuantVPS disclaims all liability for server content.

2. Prohibited Activities

2.1. Illegal and Criminal Activities

QuantVPS services may not be used for:

2.1.1. Criminal Activities

Fraud, identity theft, or financial crimes of any kind
Money laundering or other illegal financial activities
Drug trafficking or illegal substance distribution
Weapons trafficking or illegal weapons sales
Human trafficking or exploitation activities
Terrorism or support for terrorist organizations
Child exploitation or abuse in any form

2.1.2. Intellectual Property Violations

Copyright infringement including pirated software, media, or content
Trademark violations or unauthorized use of protected marks
Patent infringement or unauthorized use of patented technologies
Trade secret theft or unauthorized disclosure
Counterfeit goods distribution or sales

2.2. Network Abuse and Security Violations

2.2.1. Malicious Network Activities

Hacking, cracking, or unauthorized system access of any kind
Distributed Denial of Service (DDoS) attacks or participation
Port scanning or network reconnaissance without authorization
Vulnerability exploitation against third-party systems
Botnet operation or command and control infrastructure
Malware distribution including viruses, trojans, and ransomware

2.2.2. Spam and Unsolicited Communications

Bulk email or unsolicited commercial communications (UCE)
Email harvesting or automated address collection
Dictionary attacks against email systems
Comment spam or automated content posting
TCP/IP packet header forgery or email header manipulation

2.3. Content Violations

2.3.1. Prohibited Content Types

Illegal pornography including child exploitation material
Content displaying or transferring acts of copulation or exposed genitalia regardless of context
Hate speech targeting individuals or groups based on protected characteristics
Harassment, stalking, or threats against individuals
Defamatory content or intentionally false information
Violent content promoting or glorifying violence

All violations of this AUP shall be subject to review by QuantVPS, and an appropriate course of action shall be taken as determined by QuantVPS in its sole discretion. Proper use of the network must comply with all local, state, and federal laws.

3. Resource Usage and Security Requirements

3.1. System Sabotage and Abuse

Any type of sabotage, regardless of intention, shall be grounds for immediate termination:

Remote reboot abuse including multiple improper uses in short timeframes
Service disruption that affects other customers or QuantVPS infrastructure
Resource exhaustion attacks designed to consume system resources
Intentional system crashes or stability interference
Infrastructure tampering or unauthorized configuration changes

3.2. Security Obligations

Clients are required and obligated to:

Maintain all security on their servers and applications
Install security updates promptly when available
Monitor access logs for suspicious activity
Implement access controls appropriate for their services
Report security incidents to QuantVPS immediately
Accept financial responsibility for any additional charges incurred due to security failures

3.3. Resource Fair Use

3.3.1. CPU and Processing Limits

Sustained high CPU usage that impacts other customers is prohibited
Cryptocurrency mining is strictly forbidden without explicit authorization
Background processes must be optimized for efficiency
Resource monitoring compliance is required

3.3.2. Network and Bandwidth Usage

Bandwidth abuse that affects network performance is prohibited
Traffic patterns must comply with fair use guidelines
Content delivery should be optimized to minimize resource impact

4. Monitoring and Content Policies

4.1. Content Monitoring

QuantVPS does not actively monitor content but reserves the right to:

Review content upon complaint from third parties or law enforcement
Investigate suspected violations of this AUP or Terms of Service
Scan for malware and security threats automatically
Monitor resource usage and network traffic patterns

4.2. Content Compliance

Content that complies with local, state, and federal law and this AUP will remain intact. Content deemed in violation will be subject to:

Immediate review by QuantVPS technical and legal teams
Remediation requirements with specific timelines
Service restrictions or content removal if necessary
Account termination for severe or repeated violations

5. Blacklist and Network Protection

5.1. Blacklist Prevention

If QuantVPS or any IP addresses are blacklisted due to customer activities:

Immediate suspension of the offending services
Investigation of the cause and scope of the blacklisting
Mandatory remediation before service restoration
Potential termination for repeated blacklist incidents
Additional fees may apply for blacklist removal efforts

5.2. Prohibited Operations

The following are specifically prohibited:

Operating services on behalf of entities listed in the Spamhaus Register of Known Spam Operations
Reselling services to known spam operations or malicious actors
Providing infrastructure for activities that result in blacklisting
Knowingly hosting content or services that violate anti-spam policies

6. IP Address Policies

6.1. IP Address Ownership

All IP addresses issued by QuantVPS remain the sole property of QuantVPS
No ownership rights are transferred to clients
Usage rights are limited to active service periods
Transfer restrictions - clients may not transfer IPs from QuantVPS

6.2. Large IP Allocations

For clients requesting more than 16 IP addresses:

ARIN justification forms are required
Usage documentation must demonstrate legitimate need
Additional terms may apply based on allocation size
Compliance monitoring for proper IP utilization
Regular reviews of IP usage and justification

For more information about IP addresses, contact support@quantvps.com.

7. Prohibited Technologies and Services

7.1. Restricted Software and Protocols

The following are strictly prohibited:

7.1.1. Communication Protocols

IRC (Internet Relay Chat) servers, bots, clients, or related software
IRC plug-ins, scripts, add-ons or clones designed to disrupt services
Services that attract DDoS attacks or compromise network stability

7.1.2. File Sharing and P2P

Peer-to-peer (P2P) file sharing applications
BitTorrent clients or torrent-related services
File sharing networks that violate copyright or consume excessive resources

7.1.3. Cryptocurrency and Mining

Cryptocurrency mining operations without explicit written authorization
Mining pools or mining-related services
Blockchain computation that consumes excessive resources

7.2. Enforcement for Prohibited Technologies

If prohibited services are detected:

Immediate service suspension until software is removed
Null-routing or filtering of specific ports or protocols
Service termination for repeated violations
Network isolation to prevent impact on other customers

8. Enforcement Procedures

8.1. Violation Detection and Investigation

QuantVPS employs multiple methods to detect AUP violations:

Automated monitoring systems for network and resource abuse
Third-party abuse reports from individuals and organizations
Law enforcement notifications and legal requests
Security scanning for malware and vulnerabilities
Customer reports of suspicious activity

8.2. Enforcement Actions

8.2.1. Warning and Remediation

For minor or first-time violations:

Written notification of the specific violation
Remediation timeline typically 24-48 hours
Monitoring period to ensure compliance
Documentation for future reference

8.2.2. Service Restrictions

For moderate violations:

Feature limitations or service restrictions
Resource throttling to prevent further abuse
Network filtering for specific types of traffic
Enhanced monitoring with additional oversight

8.2.3. Suspension and Termination

For severe violations:

Immediate suspension of services
Investigation period up to 10 days
Service termination for unresolved violations
Account closure and permanent service denial
Legal action for criminal activities

9. Law Enforcement Cooperation

9.1. Legal Compliance

QuantVPS complies with valid legal requests:

Court orders and subpoenas from courts with proper jurisdiction
Law enforcement requests with appropriate legal authority
Regulatory investigations from authorized agencies
International legal assistance through proper channels

9.2. Information Disclosure

When legally required, QuantVPS may disclose:

Account information including contact and billing details
Service usage logs and activity records
Content information when specifically ordered by court
Technical data relevant to legal investigations

QuantVPS will notify clients of information requests when legally permitted and not prohibited by the requesting authority.

10. Reporting and Violation Claims

10.1. Third-Party Violation Reports

Reports of AUP violations must include:

Complainant information including name and contact details
IP address from which the alleged violation originated
Detailed description of the violation with supporting evidence
Timestamps and relevant technical information
Preferred resolution or requested action

Submit reports to: support@quantvps.com

10.2. Customer Violation Reports

QuantVPS customers should report violations by:

Immediate notification for security incidents
Detailed incident reports with supporting documentation
Cooperation with QuantVPS investigation efforts
Implementation of recommended remediation measures

11. Appeals and Dispute Resolution

11.1. Appeal Process

Customers may appeal enforcement actions by:

Submitting written appeals within 5 business days of action
Providing additional evidence or clarification
Requesting management review of the decision
Following dispute resolution procedures in Terms of Service

11.2. Appeal Review

Appeals are reviewed considering:

Technical evidence and supporting documentation
Customer compliance history and previous violations
Severity and impact of the reported violation
Industry standards and best practices
Legal requirements and regulatory compliance

12. Service Rights and Limitations

12.1. Service Refusal and Termination Rights

QuantVPS reserves the right to:

Refuse new service to any individual, group, or business at our sole discretion
Discontinue service for any client for any reason or no reason at any time
Terminate accounts for violation of this AUP or Terms of Service
Suspend services pending investigation of suspected violations
Modify service terms based on usage patterns or compliance requirements

12.2. Applicability