REFUND POLICY

Updated: July 29, 2025

This Refund Policy ("Policy") applies to all services provided by QuantVPS and governs refund requests, charge disputes, and payment-related issues. By using our services, you acknowledge and agree to this Policy.

1. No Refund Policy Overview

1.1. Strict No Refund Policy

QuantVPS operates under a strict no-refund policy for all services and charges:

• All services rendered by QuantVPS are non-refundable regardless of usage level, duration, or circumstances
• No partial refunds are provided for unused portions of billing periods
• No pro-rated refunds for early cancellations or service terminations
• No exceptions will be made for any reason, including but not limited to service dissatisfaction, technical issues, or business changes

1.2. Non-Refundable Items

The following are specifically non-refundable:

1.2.1. Service Charges

• Monthly, yearly, or custom billing period charges
• Setup fees and initial activation costs
• Service upgrade or downgrade fees
• Migration and data transfer fees
• Custom configuration or installation charges

1.2.2. Account Credits and Prepayments

• Prepayments made for future billing periods
• Account credits from promotions or discounts
• Gift card or voucher redemptions
• Overpayments or duplicate payment processing
• Credits earned through affiliate or referral programs

1.2.3. Administrative and Penalty Fees

• Late payment fees and penalties
• Chargeback administrative fees
• Account restoration fees
• Additional verification or security deposit fees
• Abuse violation penalty fees

2. Charge Dispute Procedures

2.1. Direct Dispute Requirements

Before initiating any chargeback or external dispute:

• All charge disputes must be reported directly to QuantVPS first
• Disputes must be submitted within 30 days of the charge date
• Use our official support channels: support@quantvps.com
• Provide complete account information and detailed dispute reason
• Include supporting documentation if applicable

2.2. Dispute Investigation Process

When a dispute is received, QuantVPS will:

• Acknowledge receipt within 2 business days
• Conduct thorough investigation of the disputed charge
• Review account history, service usage, and billing records
• Respond with findings within 5 business days
• Provide detailed explanation of charge validity

2.3. Valid Dispute Criteria

Disputes will only be considered valid for:

• Unauthorized charges not initiated by the account holder
• Billing system errors demonstrably caused by QuantVPS
• Duplicate charges resulting from QuantVPS processing errors
• Services never delivered due to QuantVPS technical failures

3. Chargeback Consequences and Penalties

3.1. Administrative Fee Policy

If you initiate a chargeback for a charge that is:

• Deemed valid by QuantVPS according to our Terms of Service
• Validated by our Acceptable Use Policy
• Properly documented in our billing systems
• Within the scope of your authorized service usage

You agree to pay an Administrative Fee of $200 in addition to the original disputed amount.

3.2. Immediate Account Actions

Upon chargeback initiation:

• All services are immediately suspended pending resolution
• 10-day data destruction timeline begins from chargeback date
• Account access is restricted to billing and support functions only
• New service orders are blocked until full resolution
• Related accounts may also be suspended for investigation

3.3. Chargeback Resolution Requirements

To resolve chargeback disputes:

• Pay all administrative fees and outstanding balances
• Provide written acknowledgment of the chargeback error
• Update payment method information if required
• Comply with additional verification procedures
• Accept modified terms or restrictions as deemed necessary

4. Billing Cycle and Resource Allocation

4.1. Resource Commitment Policy

Once a billing cycle has renewed:

• Resources have been allocated for the entire billing period
• Server capacity has been reserved exclusively for your services
• Infrastructure costs have been committed to support your services
• No refunds are possible as expenses have been incurred

4.2. Billing Cycle Finality

All billing cycles are considered final when:

• Payment has been successfully processed
• Services have been activated or renewed
• Resources have been allocated to your account
• The billing period has officially commenced

5. Service Cancellation and Credits

5.1. Cancellation Policy

When canceling services:

• Services remain active until the end of the paid billing period
• No refunds are provided for remaining time in the billing cycle
• All data will be destroyed after the service expiration date
• Account credits cannot be converted to cash refunds
• Unused promotional credits are forfeited upon cancellation

5.2. Credit Transfer Restrictions

Account credits and prepayments:

• Cannot be transferred to alternate accounts
• Cannot be converted to cash or external credits
• Cannot be used for non-QuantVPS services
• Expire according to their original terms and conditions
• Are forfeited if account is terminated for policy violations

6. Exceptional Circumstances

6.1. Limited Exception Criteria

QuantVPS may consider exceptions only for:

• Documented fraud where the account holder was the victim
• QuantVPS billing system malfunctions causing incorrect charges
• Service delivery failures entirely caused by QuantVPS infrastructure
• Legal requirements mandating refunds under applicable law

6.2. Exception Request Process

To request an exception:

• Submit detailed written request within 15 days of the incident
• Provide comprehensive documentation supporting the exception claim
• Include police reports for fraud cases or technical reports for system failures
• Accept that QuantVPS determination is final and binding
• Understand that exceptions are granted solely at QuantVPS discretion

7. Legal and Regulatory Compliance

7.1. Consumer Protection Laws

This refund policy is subject to:

• Applicable consumer protection laws in your jurisdiction
• Mandatory refund rights that cannot be waived by contract
• Local regulations governing service provider obligations
• International treaties affecting cross-border transactions

7.2. Dispute Resolution

For unresolved refund disputes:

• Follow the binding arbitration procedures in our Terms of Service
• Mediation through the American Arbitration Association is required first
• Litigation is prohibited except as specified in our Terms of Service
• All proceedings must take place in Miami-Dade County, Florida

8. Policy Updates and Modifications

8.1. Right to Modify

QuantVPS reserves the right to:

• Update this refund policy at any time without notice
• Apply policy changes to existing accounts and services
• Modify refund procedures or requirements
• Add or remove exceptions or special circumstances

8.2. Effective Date

Policy changes:

• Become effective immediately upon posting to our website
• Apply to all future transactions and refund requests
• Do not retroactively affect previously resolved disputes
• Must be monitored by customers for updates

9. Contact Information

For refund-related inquiries:

• Email: support@quantvps.com
• Subject Line: Include "Refund Inquiry" for proper routing
• Required Information: Account details, charge information, dispute reason
• Response Time: 2-5 business days depending on inquiry complexity

10. Related Policies

This refund policy should be read in conjunction with:

• Terms of Service
• Acceptable Use Policy
• Privacy Policy
• Service Level Agreement

All related policies contain additional information about billing, cancellations, and dispute resolution procedures.