REFUND POLICY

Updated: July 29, 2025

This Refund Policy ("Policy") applies to all services provided by QuantVPS and governs refund requests, charge disputes, and payment-related issues. By using our services, you acknowledge and agree to this Policy.

1. Refund Policy Overview

1.1. 14-Day Refund Window

QuantVPS offers a 14-day refund window for new subscriptions:

• New customers may request a full refund within 14 calendar days of their initial subscription purchase
• Refund requests must be submitted through our official support channels at support@quantvps.com
• The 14-day window begins on the date the initial payment is processed
• Only the first subscription payment is eligible — subsequent renewals, upgrades, or additional services are not covered by this window
• Refunds are processed back to the original payment method within 5-10 business days

1.2. Conditions for 14-Day Refund Eligibility

To be eligible for a refund within the 14-day window, you must:

• Submit the request within 14 calendar days of your initial purchase
• Not have violated our Terms of Service or Acceptable Use Policy
• Not have initiated a chargeback with your financial institution
• Provide your account details and reason for the refund request

1.3. After the 14-Day Window

After the 14-day refund window has expired, QuantVPS operates under a strict no-refund policy:

• All services rendered by QuantVPS are non-refundable regardless of usage level, duration, or circumstances
• No partial refunds are provided for unused portions of billing periods
• No pro-rated refunds for early cancellations or service terminations
• No exceptions will be made except as described in Section 6 (Exceptional Circumstances) of this Policy

1.4. Non-Refundable Items

The following are specifically non-refundable regardless of timing:

1.4.1. Service Charges (After 14-Day Window)

• Monthly, yearly, or custom billing period renewal charges
• Service upgrade or downgrade fees
• Migration and data transfer fees
• Custom configuration or installation charges

1.4.2. Account Credits and Prepayments

• Prepayments made for future billing periods
• Account credits from promotions or discounts
• Gift card or voucher redemptions
• Credits earned through affiliate or referral programs

Note: Overpayments or duplicate charges resulting from QuantVPS billing system errors will be corrected and refunded. See Section 2.3 (Valid Dispute Criteria) for details.

1.4.3. Administrative and Penalty Fees

• Late payment fees and penalties
• Chargeback administrative fees
• Account restoration fees
• Additional verification or security deposit fees
• Abuse violation penalty fees

2. Charge Dispute Procedures

2.1. Direct Dispute Requirements

Before initiating any chargeback or external dispute:

• All charge disputes must be reported directly to QuantVPS first
• Disputes must be submitted within 30 days of the charge date
• Use our official support channels: support@quantvps.com
• Provide complete account information and detailed dispute reason
• Include supporting documentation if applicable

2.2. Dispute Investigation Process

When a dispute is received, QuantVPS will:

• Acknowledge receipt within 2 business days
• Conduct thorough investigation of the disputed charge
• Review account history, service usage, and billing records
• Respond with findings within 5 business days
• Provide detailed explanation of charge validity

2.3. Valid Dispute Criteria

Disputes will only be considered valid for:

• Unauthorized charges not initiated by the account holder
• Billing system errors demonstrably caused by QuantVPS
• Duplicate charges resulting from QuantVPS processing errors
• Services never delivered due to QuantVPS technical failures

3. Chargeback Consequences and Penalties

3.1. Administrative Fee Policy

If you initiate a chargeback for a charge that is:

• Deemed valid by QuantVPS according to our Terms of Service
• Validated by our Acceptable Use Policy
• Properly documented in our billing systems
• Within the scope of your authorized service usage

You agree to pay an Administrative Fee of $200 in addition to the original disputed amount.

3.2. Immediate Account Actions

Upon chargeback initiation:

• All services are immediately suspended pending resolution
• 10-day data destruction timeline begins from chargeback date
• Account access is restricted to billing and support functions only
• New service orders are blocked until full resolution
• Related accounts may also be suspended for investigation

3.3. Chargeback Resolution Requirements

To resolve chargeback disputes:

• Pay all administrative fees and outstanding balances
• Provide written acknowledgment of the chargeback error
• Update payment method information if required
• Comply with additional verification procedures
• Accept modified terms or restrictions as deemed necessary

4. Billing Cycle and Resource Allocation

4.1. Resource Commitment Policy

Once a billing cycle has renewed (after the initial 14-day refund window):

• Resources have been allocated for the entire billing period
• Server capacity has been reserved exclusively for your services
• Infrastructure costs have been committed to support your services
• No refunds are possible as expenses have been incurred

4.2. Billing Cycle Finality

All billing cycles are considered final when:

• Payment has been successfully processed
• Services have been activated or renewed
• Resources have been allocated to your account
• The billing period has officially commenced

5. Service Cancellation and Credits

5.1. Cancellation Policy

When canceling services:

• Services remain active until the end of the paid billing period
• No refunds are provided for remaining time in the billing cycle
• All data will be destroyed after the service expiration date
• Account credits cannot be converted to cash refunds
• Unused promotional credits are forfeited upon cancellation

5.2. Credit Transfer Restrictions

Account credits and prepayments:

• Cannot be transferred to alternate accounts
• Cannot be converted to cash or external credits
• Cannot be used for non-QuantVPS services
• Expire according to their original terms and conditions
• Are forfeited if account is terminated for policy violations

6. Exceptional Circumstances

6.1. Limited Exception Criteria

QuantVPS may consider exceptions only for:

• Documented fraud where the account holder was the victim
• QuantVPS billing system malfunctions causing incorrect charges
• Service delivery failures entirely caused by QuantVPS infrastructure
• Legal requirements mandating refunds under applicable law

6.2. Exception Request Process

To request an exception:

• Submit detailed written request within 15 days of the incident
• Provide comprehensive documentation supporting the exception claim
• Include police reports for fraud cases or technical reports for system failures
• Accept that QuantVPS determination is final and binding
• Understand that exceptions are granted solely at QuantVPS discretion

7. Legal and Regulatory Compliance

7.1. Consumer Protection Laws

This refund policy is subject to:

• Applicable consumer protection laws in your jurisdiction
• Mandatory refund rights that cannot be waived by contract
• Local regulations governing service provider obligations
• International treaties affecting cross-border transactions

7.2. Governing Law and Dispute Resolution

This Refund Policy is governed by the laws of the State of Florida, USA, as specified in the Governing Law and Dispute Resolution section of our Terms of Service.

For unresolved refund disputes:

• Follow the binding arbitration procedures in our Terms of Service
• Mediation through the American Arbitration Association is required first
• Litigation is prohibited except as specified in our Terms of Service
• All proceedings must take place in Miami-Dade County, Florida

8. Policy Updates and Modifications

8.1. Right to Modify

QuantVPS reserves the right to:

• Update this refund policy at any time without notice
• Apply policy changes to existing accounts and services
• Modify refund procedures or requirements
• Add or remove exceptions or special circumstances

8.2. Effective Date

Policy changes:

• Become effective immediately upon posting to our website
• Apply to all future transactions and refund requests
• Do not retroactively affect previously resolved disputes
• Must be monitored by customers for updates

9. Contact Information

For refund-related inquiries:

• Email: support@quantvps.com
• Subject Line: Include "Refund Inquiry" for proper routing
• Required Information: Account details, charge information, dispute reason
• Response Time: 2-5 business days depending on inquiry complexity

10. Related Policies

This Refund Policy should be read in conjunction with:

• Terms of Service for general service terms, legal framework, and governing law
• Acceptable Use Policy for usage restrictions and compliance requirements
• Privacy Policy for data handling and protection procedures
• Service Level Agreement for performance expectations and limitations