REFUND POLICY
Updated: July 29, 2025
This Refund Policy ("Policy") applies to all services provided by QuantVPS and governs refund requests, charge disputes, and payment-related issues. By using our services, you acknowledge and agree to this Policy.
1. No Refund Policy Overview
1.1. Strict No Refund Policy
QuantVPS operates under a strict no-refund policy for all services and charges:
- All services rendered by QuantVPS are non-refundable regardless of usage level, duration, or circumstances
- No partial refunds are provided for unused portions of billing periods
- No pro-rated refunds for early cancellations or service terminations
- No exceptions will be made for any reason, including but not limited to service dissatisfaction, technical issues, or business changes
1.2. Non-Refundable Items
The following are specifically non-refundable:
1.2.1. Service Charges
- Monthly, yearly, or custom billing period charges
- Setup fees and initial activation costs
- Service upgrade or downgrade fees
- Migration and data transfer fees
- Custom configuration or installation charges
1.2.2. Account Credits and Prepayments
- Prepayments made for future billing periods
- Account credits from promotions or discounts
- Gift card or voucher redemptions
- Overpayments or duplicate payment processing
- Credits earned through affiliate or referral programs
1.2.3. Administrative and Penalty Fees
- Late payment fees and penalties
- Chargeback administrative fees
- Account restoration fees
- Additional verification or security deposit fees
- Abuse violation penalty fees
2. Charge Dispute Procedures
2.1. Direct Dispute Requirements
Before initiating any chargeback or external dispute:
- All charge disputes must be reported directly to QuantVPS first
- Disputes must be submitted within 30 days of the charge date
- Use our official support channels: support@quantvps.com
- Provide complete account information and detailed dispute reason
- Include supporting documentation if applicable
2.2. Dispute Investigation Process
When a dispute is received, QuantVPS will:
- Acknowledge receipt within 2 business days
- Conduct thorough investigation of the disputed charge
- Review account history, service usage, and billing records
- Respond with findings within 5 business days
- Provide detailed explanation of charge validity
2.3. Valid Dispute Criteria
Disputes will only be considered valid for:
- Unauthorized charges not initiated by the account holder
- Billing system errors demonstrably caused by QuantVPS
- Duplicate charges resulting from QuantVPS processing errors
- Services never delivered due to QuantVPS technical failures
3. Chargeback Consequences and Penalties
3.1. Administrative Fee Policy
If you initiate a chargeback for a charge that is:
- Deemed valid by QuantVPS according to our Terms of Service
- Validated by our Acceptable Use Policy
- Properly documented in our billing systems
- Within the scope of your authorized service usage
You agree to pay an Administrative Fee of $200 in addition to the original disputed amount.
3.2. Immediate Account Actions
Upon chargeback initiation:
- All services are immediately suspended pending resolution
- 10-day data destruction timeline begins from chargeback date
- Account access is restricted to billing and support functions only
- New service orders are blocked until full resolution
- Related accounts may also be suspended for investigation
3.3. Chargeback Resolution Requirements
To resolve chargeback disputes:
- Pay all administrative fees and outstanding balances
- Provide written acknowledgment of the chargeback error
- Update payment method information if required
- Comply with additional verification procedures
- Accept modified terms or restrictions as deemed necessary
4. Billing Cycle and Resource Allocation
4.1. Resource Commitment Policy
Once a billing cycle has renewed:
- Resources have been allocated for the entire billing period
- Server capacity has been reserved exclusively for your services
- Infrastructure costs have been committed to support your services
- No refunds are possible as expenses have been incurred
4.2. Billing Cycle Finality
All billing cycles are considered final when:
- Payment has been successfully processed
- Services have been activated or renewed
- Resources have been allocated to your account
- The billing period has officially commenced
5. Service Cancellation and Credits
5.1. Cancellation Policy
When canceling services:
- Services remain active until the end of the paid billing period
- No refunds are provided for remaining time in the billing cycle
- All data will be destroyed after the service expiration date
- Account credits cannot be converted to cash refunds
- Unused promotional credits are forfeited upon cancellation
5.2. Credit Transfer Restrictions
Account credits and prepayments:
- Cannot be transferred to alternate accounts
- Cannot be converted to cash or external credits
- Cannot be used for non-QuantVPS services
- Expire according to their original terms and conditions
- Are forfeited if account is terminated for policy violations
6. Exceptional Circumstances
6.1. Limited Exception Criteria
QuantVPS may consider exceptions only for:
- Documented fraud where the account holder was the victim
- QuantVPS billing system malfunctions causing incorrect charges
- Service delivery failures entirely caused by QuantVPS infrastructure
- Legal requirements mandating refunds under applicable law
6.2. Exception Request Process
To request an exception:
- Submit detailed written request within 15 days of the incident
- Provide comprehensive documentation supporting the exception claim
- Include police reports for fraud cases or technical reports for system failures
- Accept that QuantVPS determination is final and binding
- Understand that exceptions are granted solely at QuantVPS discretion
7. Legal and Regulatory Compliance
7.1. Consumer Protection Laws
This refund policy is subject to:
- Applicable consumer protection laws in your jurisdiction
- Mandatory refund rights that cannot be waived by contract
- Local regulations governing service provider obligations
- International treaties affecting cross-border transactions
7.2. Dispute Resolution
For unresolved refund disputes:
- Follow the binding arbitration procedures in our Terms of Service
- Mediation through the American Arbitration Association is required first
- Litigation is prohibited except as specified in our Terms of Service
- All proceedings must take place in Miami-Dade County, Florida
8. Policy Updates and Modifications
8.1. Right to Modify
QuantVPS reserves the right to:
- Update this refund policy at any time without notice
- Apply policy changes to existing accounts and services
- Modify refund procedures or requirements
- Add or remove exceptions or special circumstances
8.2. Effective Date
Policy changes:
- Become effective immediately upon posting to our website
- Apply to all future transactions and refund requests
- Do not retroactively affect previously resolved disputes
- Must be monitored by customers for updates
9. Contact Information
For refund-related inquiries:
- Email: support@quantvps.com
- Subject Line: Include "Refund Inquiry" for proper routing
- Required Information: Account details, charge information, dispute reason
- Response Time: 2-5 business days depending on inquiry complexity
10. Related Policies
This refund policy should be read in conjunction with:
All related policies contain additional information about billing, cancellations, and dispute resolution procedures.
