This Terms of Service Agreement ("Agreement") is made and entered into by and
between you and QuantVPS ("Company", "us", "we", or "our"). This Agreement
governs your use of and access to the products, materials, and services provided
through or on the QuantVPS website (the "Website"), including any
Company-provided computer or mobile software or application (collectively, the
"Services").
1. Acceptance of this Agreement
1.1. Methods of Acceptance
You accept and agree to be bound by this Agreement through any of the following actions:
Accessing or using any QuantVPS Services
Clicking "accept," "agree," or similar buttons when prompted
Creating an account on our website or platform
Making a payment for any Services
Downloading or using any QuantVPS software or applications
1.2. Entity Representation and Authority
If you are accepting this Agreement on behalf of an entity or organization:
You represent and warrant that you have the legal authority to bind that entity
You confirm that you are an authorized representative with signatory power
The entity agrees to be bound by all terms and conditions herein
You personally guarantee compliance with this Agreement by all entity users
1.3. Age and Legal Capacity Requirements
To use QuantVPS Services, you must:
Be at least 18 years of age or the age of majority in your jurisdiction, whichever is higher
Have the legal capacity to enter into binding contracts
Provide valid government-issued identification if requested for verification
Not be legally prohibited from receiving the Services under applicable law
1.4. Geographic and Sanctions Restrictions
You may not access or use the Services if you are:
Physically located in a restricted jurisdiction
On any sanctions, restricted, or prohibited list of the United States, European Union, or United Kingdom
Specifically located in: Afghanistan, Belarus, Central African Republic, Crimea, Cuba, Eritrea, Iran, Iraq, Lebanon, Libya, Myanmar, North Korea, Somalia, Syria, Sudan, or the Donetsk and Luhansk regions of Ukraine
Subject to export restrictions or trade embargoes
1.5. Consequences of Non-Compliance
If you do not meet all eligibility requirements:
You may not access or use any Services
You must immediately discontinue all use of the Services
Any existing accounts or services may be terminated without notice
You remain liable for any charges incurred before termination
2. Changes to this Agreement
2.1. Right to Modify Terms
QuantVPS reserves the right to modify, update, or replace any part of this Agreement at any time in its sole discretion. Changes may include but are not limited to:
Updates to pricing, billing terms, or service features
Modifications to policies, procedures, or operational requirements
Changes required by law, regulation, or industry standards
Improvements to security, privacy, or user protection measures
2.2. Notification and Publication of Changes
When this Agreement is modified:
The updated Agreement will be posted immediately on our website at /legal/terms
The "Updated" date at the top of this Agreement will reflect the revision date
For material changes, we may provide additional notice through:
Email notification to your registered email address
Dashboard notifications when you log into your account
Prominent website announcements
2.3. Effective Date and Implementation
All changes to this Agreement:
Become effective immediately upon posting to our website
Apply to all future use of the Services from the effective date forward
Do not retroactively affect Services already paid for and delivered
May require additional acceptance for certain material changes
2.4. Customer Responsibility for Monitoring Changes
You are solely responsible for:
Regularly reviewing this Agreement for updates
Checking the website before each use of Services
Monitoring your email and account dashboard for change notifications
Understanding how changes may affect your use of Services
2.5. Continued Use Constitutes Acceptance
Your continued access to or use of the Services after any changes constitutes:
Your acknowledgment that you have read the updated Agreement
Your understanding of the changes and their implications
Your agreement to be bound by the modified terms
Your waiver of any objection to the changes
2.6. Disagreement with Changes
If you disagree with any changes to this Agreement:
You must discontinue use of all Services immediately
You may cancel your Services in accordance with Section 12 (Cancellations)
Continued use after changes constitutes acceptance regardless of any stated disagreement
No refunds will be provided for disagreement with terms changes
3. Access to the Services
3.1. Service Availability and Uptime
QuantVPS strives to provide reliable service access but makes no guarantees regarding:
Continuous, uninterrupted, or error-free service availability
Specific uptime percentages or service level agreements unless separately contracted
Performance during peak usage periods or high-demand scenarios
Access during maintenance, upgrades, or emergency repairs
3.2. Planned Maintenance and Downtime
QuantVPS may perform scheduled maintenance that may temporarily interrupt service access:
Routine maintenance may occur without advance notice for brief periods
Major maintenance will typically be scheduled during low-usage periods when possible
Emergency maintenance may be performed immediately without notice when required for security or stability
No service credits or refunds are provided for planned or emergency maintenance downtime
3.3. Service Modifications and Evolution
QuantVPS reserves the right to modify the Services at any time, including:
Adding, removing, or modifying features and functionality
Updating software, hardware, or infrastructure components
Changing service specifications, configurations, or operational parameters
Implementing new security measures or compliance requirements
Discontinuing legacy services or unsupported configurations
3.4. Service Discontinuation
QuantVPS may discontinue any Service, in whole or in part, at any time:
Immediate discontinuation may occur for security, legal, or operational reasons
Non-immediate discontinuation will typically provide reasonable notice when commercially feasible
No refunds or compensation are provided for discontinued Services beyond your current billing period
Data migration or export assistance is not guaranteed for discontinued Services
3.5. Access Requirements and Dependencies
Your access to Services depends on:
Maintaining an active, paid account in good standing
Complying with all terms of this Agreement and our Acceptable Use Policy
Using compatible systems, software, and internet connections
Meeting any technical requirements specified for individual Services
3.6. Geographic and Technical Limitations
Service access may be limited by:
Geographic location and local internet infrastructure
Regulatory requirements or legal restrictions in your jurisdiction
Technical compatibility with your systems and network configuration
Capacity limitations during high-demand periods
3.7. Disclaimer of Service Availability
You acknowledge and agree that:
Service interruptions may occur for various reasons beyond our control
QuantVPS has no liability for losses resulting from service unavailability
Alternative arrangements or backup solutions are your sole responsibility
Business continuity planning must account for potential service interruptions
4. Website Usage and Content Protection
4.1. Permitted Website Use
You may use the QuantVPS website (www.quantvps.com) for:
Viewing information about our Services and company
Creating an account and managing your Services
Accessing customer support and documentation
Legitimate business evaluation and comparison purposes
4.2. Prohibited Website Activities
You may not use our website to:
Attempt unauthorized access to any systems, accounts, or data
Transmit viruses, malware, or other harmful code
Conduct automated data scraping, crawling, or harvesting without permission
Reverse engineer, decompile, or attempt to derive source code
Create derivative works or competing services based on our content
Violate any applicable laws, regulations, or third-party rights
Interfere with website functionality or other users' access
Submit false, misleading, or fraudulent information
4.3. Informational Content Disclaimer
All website content is provided for informational purposes only and:
Should not be considered financial, investment, or trading advice
Does not constitute an invitation to engage in financial transactions
May contain forward-looking statements that are not guarantees
Is subject to change without notice at any time
May not be accurate, complete, or current despite our efforts
4.4. Intellectual Property Rights and Protection
All content on this website is protected by intellectual property laws, including:
4.4.1. Copyrighted Materials
Text, articles, documentation, and written content
Graphics, images, illustrations, and visual designs
Software code, scripts, and technical implementations
Audio, video, and multimedia content
4.4.2. Trademark Protection
QuantVPS name, logos, and brand elements
Service names, product identifiers, and marketing materials
Domain names and web addresses
Distinctive color schemes and design elements
4.4.3. Trade Secrets and Proprietary Information
Technical specifications and system configurations
Business processes and operational procedures
Customer data and analytical insights
Pricing models and competitive strategies
4.5. Usage Restrictions and Permissions
Without our prior written consent, you may not:
Reproduce, copy, or duplicate any website content
Distribute, publish, or transmit copyrighted materials
Create derivative works based on our intellectual property
Use our trademarks or logos in any manner
Frame or embed our website content on other sites
Remove or alter copyright notices or proprietary markings
4.6. Data Collection and Cookies
Our website may collect information through:
Required cookies for essential functionality and security
Optional analytics cookies to improve user experience (with consent)
Form submissions and account registration data
Technical information about your device and connection
Usage patterns and interaction data for service improvement
By using our website, you consent to data collection as described in our Privacy Policy.
4.7. Website Availability and Technical Issues
We disclaim liability for issues including but not limited to:
Temporary service interruptions or maintenance downtime
Data transmission errors or connectivity problems
Computer viruses, malware, or security breaches
Unauthorized access attempts or data breaches
Third-party integrations or external service failures
Browser compatibility or device-specific display issues
4.8. User-Generated Content
If you submit content to our website (reviews, comments, support requests):
You grant us a non-exclusive license to use, modify, and display such content
You represent that you have the right to submit the content
You agree not to submit inappropriate, illegal, or infringing content
We reserve the right to remove any content at our discretion
You remain responsible for any content you submit
5. Client Responsibilities
5.1. Account Security and Management
You are fully responsible for:
Maintaining the confidentiality of your account credentials
Using strong, unique passwords and enabling two-factor authentication when available
Promptly notifying QuantVPS of any suspected unauthorized access or security breaches
Monitoring all account activity and reporting any suspicious or unauthorized actions
Ensuring that only authorized personnel have access to your account and services
Regularly updating contact information and billing details
5.2. Server Security and Configuration
QuantVPS provides standard operating system security defaults but does not implement additional security measures. You are responsible for:
5.2.1. Initial Security Configuration
Changing default passwords immediately upon service activation
Configuring firewalls and access controls appropriate for your use case
Installing and maintaining current security patches and updates
Implementing appropriate user access controls and permissions
5.2.2. Ongoing Security Maintenance
Regularly monitoring server logs and system activity
Maintaining current antivirus and anti-malware protection
Implementing appropriate backup and disaster recovery procedures
Securing all applications and services running on your server
5.2.3. Compromised Server Response
Immediately addressing any security breaches or compromises
Cooperating with QuantVPS abuse investigations and remediation efforts
Taking prompt action to prevent further damage or policy violations
Accepting responsibility for all consequences of security failures
5.3. Compliance with Policies and Legal Requirements
You agree to:
Comply fully with our Acceptable Use Policy (AUP), available at /legal/aup
Follow all applicable local, state, federal, and international laws and regulations
Respect intellectual property rights and avoid copyright infringement
Obtain necessary licenses for all software and content used on your services
Comply with data protection and privacy laws applicable to your activities
5.4. Prohibited Activities and Content
You may not use QuantVPS services for:
5.4.1. Illegal or Harmful Activities
Any illegal activities under applicable law
Fraud, identity theft, or financial crimes
Hacking, cracking, or unauthorized system access
Distribution of malware, viruses, or other harmful code
Facilitating or supporting terrorism or violent extremism
5.4.2. Abusive Network Behavior
Spam, bulk email, or unsolicited commercial communications
Denial of service attacks or network flooding
Port scanning, vulnerability testing, or network reconnaissance
Bypassing or circumventing network security measures
Interfering with other users' services or legitimate network traffic
5.4.3. Inappropriate Content
Illegal pornography or exploitation of minors
Hate speech, harassment, or incitement to violence
Defamatory, libelous, or privacy-violating content
Content that violates intellectual property rights
Gambling or illegal gaming activities (where prohibited)
5.5. Resource Usage and Performance
You are responsible for:
Monitoring and managing your resource consumption within allocated limits
Optimizing applications and processes to prevent excessive resource usage
Responding promptly to resource overage notifications
Upgrading services when additional resources are needed
Ensuring your usage does not negatively impact other customers
5.6. Data Management and Backup
You acknowledge and accept full responsibility for:
Creating and maintaining adequate backups of all important data
Testing backup integrity and restoration procedures regularly
Ensuring data recovery capabilities meet your business requirements
Understanding that QuantVPS is not responsible for data loss or corruption
Complying with applicable data retention and destruction requirements
5.7. Financial Responsibilities
You agree to:
Pay all charges and fees in accordance with our billing terms
Maintain current and valid payment information
Promptly address any billing disputes or payment issues
Accept responsibility for all usage charges incurred under your account
Pay any additional fees for policy violations or administrative actions
5.8. Communication and Support
You agree to:
Provide accurate and complete information in all communications
Respond promptly to requests for information or action from QuantVPS
Use support channels appropriately and professionally
Accept that support is limited to hardware and infrastructure issues
Seek appropriate third-party assistance for software configuration and troubleshooting
5.9. Acceptance of Terms and Binding Arbitration
By using QuantVPS services, you explicitly agree to:
Transact with us electronically and accept electronic communications
Comply with all terms of this Agreement and our Acceptable Use Policy
Accept binding arbitration for dispute resolution as detailed in Section 15
Accept all Services "AS IS" without warranties as detailed in Section 14
Hold QuantVPS harmless for losses resulting from your use of the Services
6. Company Responsibilities
6.1. Service Delivery Commitments
QuantVPS agrees to provide the following services, paid for in advance by the client:
Hardware infrastructure and network connectivity as specified in your service plan
Standard operating system installation and basic configuration
Network monitoring and basic hardware maintenance
Customer support for infrastructure-related issues during business hours
Data center security and environmental controls
6.2. Service Standards and Limitations
QuantVPS commits to:
Providing services that meet the specifications outlined in your service agreement
Maintaining reasonable security measures for our infrastructure and data centers
Responding to critical infrastructure issues in a commercially reasonable timeframe
Maintaining industry-standard data center facilities and network connectivity
QuantVPS does not guarantee:
Specific uptime percentages unless separately contracted
Software support, configuration, or troubleshooting
Data backup, recovery, or restoration services
Protection against all forms of service interruption or data loss
6.3. Right to Refuse or Terminate Services
QuantVPS reserves the right to:
Refuse services to any potential client at our sole discretion
Deny renewal of services to any existing client
Terminate services for violations of this Agreement or our AUP
Suspend services pending investigation of policy violations or payment issues
Modify service specifications to meet operational or legal requirements
6.4. Compliance Requirements
All services are subject to:
Complete compliance with our Acceptable Use Policy (AUP)
Full adherence to these Terms of Service
Payment of all fees and charges when due
Cooperation with any abuse investigations or remediation efforts
10-day data destruction timeline starting from chargeback initiation
$200 administrative fee in addition to original disputed amount
Potential termination of all services associated with the account
8.6. Customer Responsibilities During Non-Payment
You are responsible for:
Monitoring payment method validity and expiration dates
Updating billing information before payment failures occur
Maintaining adequate backup copies of all important data
Understanding that QuantVPS is not responsible for data loss during suspension
Contacting billing support promptly if payment issues arise
8.7. Alternative Payment Arrangements
In exceptional circumstances, QuantVPS may consider:
Payment plan arrangements for large outstanding balances
Temporary service modifications to reduce costs
Data export assistance before suspension (fees may apply)
Extended payment deadlines for verified financial hardship cases
8.8. No Liability for Service Interruption
QuantVPS is not liable for:
Business losses resulting from service suspension
Data loss or corruption during suspension periods
Costs associated with service restoration or data recovery
Consequences of automatic payment failures
Third-party impacts of suspended services
8.9. Account Termination
Accounts may be permanently terminated for:
Repeated payment failures or pattern of late payments
Failure to resolve outstanding balances within 30 days of suspension
Chargeback disputes deemed invalid by QuantVPS
Violation of payment terms or fraudulent payment activities
Failure to maintain current and valid payment information
9. Billing Terms
9.1. Payment Processing and Security
QuantVPS uses Stripe, a leading payment processor, to handle all billing and payment processing. This means:
QuantVPS does not store your payment information - all payment details are securely encrypted and stored by Stripe
Your payment method is automatically charged according to your selected billing frequency
You authorize automatic recurring billing when you start your service
9.2. Billing Cycles and Timing
To ensure consistency across all systems and accurate billing, QuantVPS uses standardized billing cycles:
| Billing Frequency | Billing Interval | Why This Schedule? |
| --- | --- | --- |
| Monthly | Every 4 weeks (28 days) | Provides consistent billing regardless of calendar month variations (some months have 30 days, others 31) |
| Yearly | Every 52 weeks (364 days) | Maintains the same day of the week for annual billing and system consistency |
Example of Monthly Billing:
If you start service on a Monday, January 15th
Your next bill will be Monday, February 12th (28 days later)
The following bill will be Monday, March 11th (28 days after that)
This ensures you're always billed on the same day of the week
9.3. How to Cancel Your Service
Important: You must cancel before your next billing date to avoid being charged for another billing period.
Step-by-step cancellation process:
Log into your dashboard at quantvps.com
Go to the Billing tab - your next billing date is clearly displayed here
Click the cancel button for the service you want to cancel
Confirm your cancellation through the portal
Cancellation Example:
Current billing date: March 15th
Next billing date: April 12th
Cancel by: April 11th (any time before April 12th)
What happens: You won't be charged on April 12th, and your service will remain active until April 12th
9.4. Automatic Billing Authorization
When you use QuantVPS services, you automatically agree to:
Recurring charges - Your payment method will be charged automatically on each billing date
All applicable fees - This includes your service fees, any overages, and administrative charges
Continued billing - Charges will continue until you cancel through your user portal
Stripe processing - All payments are processed securely through Stripe's payment system
What this means for you:
No need to manually pay each month/year
Service continues uninterrupted as long as payment succeeds
You remain in control - cancel anytime before your next billing date
10. Refunds and Charge-Back Policy
10.1. No Refund Policy
QuantVPS operates under a strict no-refund policy:
10.1.1. Services Not Eligible for Refunds
All services rendered by QuantVPS regardless of usage level or duration
Partial month or partial billing period services
Unused portions of prepaid services or billing cycles
Services terminated for policy violations or non-compliance
Setup fees, administrative fees, and one-time charges
10.1.2. Prepayments and Account Credits
Prepayments for future services are non-refundable
Account credits cannot be refunded or converted to cash
Credits cannot be transferred to other accounts or third parties
Promotional credits and discounts are non-refundable
Unused credits expire according to their original terms
10.2. Charge Dispute Procedures
10.2.1. Direct Dispute Process
Before initiating any chargeback through your financial institution:
All charge disputes must be reported directly to QuantVPS first
Disputes must be submitted within 30 days of the charge date
Include detailed information about the disputed charge and reason
QuantVPS will investigate and respond within 5 business days
Documentation supporting the dispute may be requested
10.2.2. Required Information for Disputes
When reporting a charge dispute, provide:
Account information and customer identification
Specific transaction details (date, amount, description)
Detailed explanation of why the charge is disputed
Supporting documentation if applicable
Preferred resolution method
10.3. Chargeback Consequences and Penalties
10.3.1. Administrative Fees
If you initiate a chargeback for a charge that is:
Deemed valid by QuantVPS according to these Terms of Service
Validated by our Acceptable Use Policy
Properly documented in our billing systems
Within the scope of your authorized service usage
You agree to pay an Administrative Fee of $200 in addition to the original disputed amount.
10.3.2. Immediate Account Actions
Upon chargeback initiation:
All associated services will be immediately suspended
Data destruction timeline begins (10 days from chargeback date)
Account access is restricted pending resolution
New service orders are blocked until resolution
10.3.3. Service Termination
Accounts may be terminated for:
Multiple invalid chargebacks or dispute patterns
Refusal to pay administrative fees
Failure to resolve chargeback disputes within 30 days
Chargebacks deemed fraudulent or malicious
10.4. Legitimate Chargeback Circumstances
QuantVPS will not assess administrative fees for chargebacks involving:
Unauthorized use of your payment method by third parties
Billing errors demonstrably caused by QuantVPS systems
Services never delivered due to QuantVPS technical failures
Duplicate charges caused by QuantVPS billing system errors
10.5. Chargeback Resolution Process
10.5.1. Investigation Procedure
Upon chargeback notification, QuantVPS will:
Suspend services pending investigation
Review account activity and transaction history
Gather supporting documentation for the charge
Respond to the financial institution within required timeframes
Communicate findings to the customer
10.5.2. Resolution Outcomes
Possible outcomes include:
Chargeback accepted: Administrative fee waived, account may be restored
Chargeback disputed: Administrative fee applies, service termination possible
Partial resolution: Negotiated settlement with modified fees
Account termination: All services cancelled, data destroyed
10.6. Customer Financial Institution Disputes
You acknowledge that:
Initiating chargebacks may damage your relationship with QuantVPS
Multiple chargebacks may result in permanent service termination
Your financial institution's policies do not override these Terms
QuantVPS will provide necessary documentation to defend valid charges
Resolution timelines depend on financial institution procedures
10.7. Alternative Dispute Resolution
Before initiating chargebacks, consider:
Direct communication with QuantVPS billing support
Escalation through customer service management
Mediation as outlined in Section 15 (Dispute Resolution)
Negotiated payment plans for disputed amounts
Service modifications to address underlying concerns
11. Service Suspensions
11.1. Types of Suspensions
QuantVPS may suspend services for various reasons, including but not limited to:
11.1.1. Payment-Related Suspensions
Non-payment of outstanding balances
Failed automatic payment processing after retry period
Chargeback disputes pending investigation
Fraudulent or invalid payment methods
Exceeded credit limits or billing thresholds
11.1.2. Policy Violation Suspensions
Violations of our Acceptable Use Policy (AUP)
Terms of Service violations or non-compliance
Abuse complaints or network misconduct
Security breaches or compromised servers
Illegal activities or content distribution
11.1.3. Administrative Suspensions
Account verification requirements
Compliance with legal or regulatory demands
Emergency security measures or threat mitigation
Investigation of suspicious account activity
Technical maintenance requiring service interruption
11.2. Suspension Process and Notification
11.2.1. Pre-Suspension Communications
When possible, QuantVPS will provide notice before suspension:
Email notifications to your registered email address
Dashboard alerts when you log into your account
Specific timeframes for addressing the issue
Required actions to prevent suspension
Contact information for immediate assistance
11.2.2. Immediate Suspension Circumstances
Suspensions may occur without advance notice for:
Critical security threats or active attacks
Legal requirements or law enforcement requests
Ongoing abuse affecting other customers or networks
Fraudulent activities or payment disputes
Violations posing immediate risk to our infrastructure
11.3. Suspension Timeline and Data Retention
11.3.1. Standard Suspension Period
Suspended services remain inaccessible until resolution
Initial suspension period allows 10 days for issue resolution
Data remains intact during the initial suspension period
No access to services, files, or configuration is permitted
Account functions are limited to billing and support communication
11.3.2. Extended Suspension Consequences
If suspension issues are not resolved within 10 days:
All client data will be permanently destroyed
Service termination procedures will begin
Outstanding balances remain due and payable
Account may be permanently closed
Re-activation may require new service setup
11.4. Service Restoration Requirements
11.4.1. Payment-Related Restoration
To restore services suspended for payment issues:
All outstanding balances must be paid in full
Late fees and administrative charges must be paid
Payment method must be updated if required
Account must be brought current according to billing terms
Additional verification or deposits may be required
11.4.2. Policy Violation Restoration
To restore services suspended for policy violations:
Violation must be fully resolved and corrected
Written acknowledgment of the violation may be required
Implementation of preventive measures may be mandated
Additional monitoring or restrictions may be applied
Compliance verification may be ongoing
11.5. Data Integrity During Suspension
11.5.1. QuantVPS Disclaimers
QuantVPS assumes no liability for:
Data integrity or availability during suspension periods
Data loss or corruption while services are suspended
Application failures or configuration changes during suspension
Security vulnerabilities that may develop during suspension
Backup failures or storage system issues
11.5.2. Customer Responsibilities
During suspension periods, you remain responsible for:
Maintaining current contact information for restoration communications
Monitoring your account for restoration requirements and deadlines
Understanding that data destruction deadlines are firm and non-negotiable
Ensuring adequate backup copies exist before suspension resolution
Paying all applicable fees and charges to restore services
11.6. Suspension Impact on Related Services
When services are suspended:
All associated services and features are affected
Email accounts and forwarding are disabled
Domain services may be suspended or redirected
Backup services are not accessible
Support ticket access may be limited to suspension-related issues
11.7. Appeals and Dispute Process
11.7.1. Suspension Appeals
If you believe a suspension was issued in error:
Submit a detailed appeal through the customer portal
Provide documentation supporting your position
Appeals must be submitted within 5 days of suspension
QuantVPS will review and respond within 3 business days
Appeal decisions are final and binding
11.7.2. Escalation Procedures
For unresolved suspension disputes:
Request escalation to management through customer support
Provide complete case history and supporting documentation
Management review will occur within 5 business days
Final decisions may only be appealed through binding arbitration
Data destruction timelines continue during appeal processes
11.8. Prevention and Best Practices
To avoid service suspensions:
Maintain current payment information and ensure sufficient funds
Monitor and comply with all policy requirements
Respond promptly to any compliance or security notices
Keep contact information current for important notifications
Regularly review account status and billing information
Implement appropriate security measures for your services
12. Cancellations
12.1. Cancellation Process and Timing
QuantVPS allows service cancellation at any time prior to your next billing renewal date. Cancellations must be submitted exclusively through the user portal dashboard. No other method of cancellation (email, phone, chat, etc.) will be recognized or honored.
12.2. Billing Cycle Finality
Once a billing cycle has renewed and payment has been processed:
No refunds will be issued as resources have already been allocated for that period
The service will remain active until the end of the paid billing cycle
All data will be destroyed after the cancellation effective date (end of paid period)
No exceptions will be made regardless of usage or circumstances
12.3. Customer Responsibility for Cancellation
It is solely your responsibility to:
Monitor your billing renewal date displayed in your dashboard
Cancel your service before the renewal date if you wish to avoid charges
Ensure cancellation is properly submitted through the user portal
Verify cancellation confirmation before your renewal date
12.4. Automatic Subscription Renewal
All subscriptions automatically renew according to your selected billing frequency until explicitly canceled through the user portal. By subscribing to any service, you acknowledge and agree that:
Your subscription will continue indefinitely unless you cancel
You will be charged for each renewal period until cancellation
Failure to cancel before renewal constitutes acceptance of continued service
QuantVPS is not responsible for notifying you of upcoming renewals
12.5. Data Destruction and Recovery
WARNING: ALL CLIENT DATA WILL BE PERMANENTLY DESTROYED AFTER THE CANCELLATION EFFECTIVE DATE
Data destruction is immediate and irreversible
No data recovery services are available after cancellation
Backups are your sole responsibility and must be completed before cancellation
QuantVPS assumes no liability for data loss resulting from cancellation
12.6. Cancellation Confirmation
Upon successful cancellation submission through the user portal:
You will receive confirmation of your cancellation request
Your service will remain active until the end of your current paid billing cycle
No further charges will be processed after the cancellation effective date
Data destruction will occur automatically after service expiration
13. Fraud Detection and Prevention
13.1. Fraud Detection Systems
QuantVPS employs various fraud detection measures, including:
Automated payment verification and risk assessment
Real-time transaction monitoring and analysis
Identity verification procedures for new accounts
Behavioral analysis and pattern recognition systems
Integration with financial institution fraud databases
Manual review processes for suspicious activities
13.2. Types of Fraudulent Activities
QuantVPS considers the following activities fraudulent:
13.2.1. Payment Fraud
Use of stolen or unauthorized payment methods
Identity theft or impersonation for account creation
False or misleading billing information
Chargeback fraud or abuse of dispute processes
Money laundering or suspicious financial transactions
13.2.2. Account Fraud
Creating multiple accounts to circumvent restrictions
Using false identity information during registration
Sharing or selling account credentials to unauthorized parties
Circumventing security measures or access controls
Violating terms to obtain unauthorized services or discounts
13.2.3. Service Fraud
Reselling services without authorization
Using services for illegal activities
Misrepresenting intended use during service ordering
Tampering with or bypassing service limitations
Exploiting system vulnerabilities for unauthorized access
13.3. Fraud Investigation Process
13.3.1. Initial Detection and Response
When fraud is suspected, QuantVPS will:
Immediately suspend the suspected fraudulent account
Freeze all associated services and related accounts
Preserve evidence and transaction records
Initiate internal investigation procedures
Contact relevant financial institutions if payment fraud is involved
13.3.2. Investigation Procedures
QuantVPS fraud investigations include:
Comprehensive review of account activity and history
Analysis of payment methods and transaction patterns
Verification of identity and contact information
Coordination with law enforcement agencies when appropriate
Documentation of all findings and evidence
13.4. Consequences of Fraudulent Activities
13.4.1. Immediate Actions
Upon discovery of fraud:
All fraudulent accounts are immediately suspended or terminated
Related accounts under the same individual or entity are subject to suspension
All services are discontinued without notice
Access to data and account functions is permanently revoked
Outstanding balances become immediately due and payable
13.4.2. Legal and Financial Consequences
Fraudulent clients are subject to:
Full prosecution to the fullest extent of applicable law
Civil liability for all damages and losses incurred by QuantVPS
Restitution for fraudulent charges and administrative costs
Permanent ban from all QuantVPS services
Reporting to credit agencies and fraud databases
13.5. Law Enforcement Cooperation
13.5.1. Mandatory Reporting
QuantVPS will report fraud to:
Local law enforcement agencies
Federal agencies when interstate or international fraud is involved
Financial institutions and payment processors
Industry fraud prevention networks
Regulatory authorities as required by law
13.5.2. Evidence Preservation and Sharing
QuantVPS will preserve and provide:
Complete account records and transaction histories
IP addresses, access logs, and technical information
Communication records and correspondence
Payment method information and financial data
Any other evidence relevant to the investigation
13.6. Customer Protection Measures
13.6.1. Legitimate Account Protection
For customers affected by fraud:
Immediate notification of suspected fraudulent activity
Assistance with securing accounts and changing credentials
Cooperation with financial institutions for dispute resolution
Protection of legitimate services from fraudulent account impacts
Support for identity theft victims
13.6.2. Prevention Recommendations
QuantVPS recommends customers:
Use strong, unique passwords and enable two-factor authentication
Monitor account activity and billing statements regularly
Report suspicious activity immediately
Keep contact information current for security notifications
Follow security best practices for account management
13.7. False Fraud Claims
13.7.1. Disputed Fraud Determinations
If you dispute a fraud determination:
Submit a detailed explanation with supporting documentation
Provide evidence of legitimate account use and ownership
Comply with additional verification requirements
Accept that the burden of proof lies with the account holder
Understand that QuantVPS determinations are final
13.7.2. Malicious Fraud Reporting
False reporting of fraudulent activity:
May result in account termination and legal action
Will be investigated and documented
May be reported to appropriate authorities
Could result in liability for damages and costs
Will not be tolerated and may result in permanent service denial
13.8. Recovery and Restitution
QuantVPS reserves the right to:
Seek full restitution for all losses and damages
Pursue collection of outstanding balances through legal means
Place liens or judgments against fraudulent parties
Report delinquent accounts to credit agencies
Pursue criminal charges for fraudulent activities
14. Disclaimers of Liability and Indemnification
14.1. Service Disclaimers
14.1.1. "AS IS" Service Provision
QuantVPS provides all services "AS IS" with all faults and "AS AVAILABLE" without any warranties or guarantees. This includes but is not limited to:
No warranty of uninterrupted or error-free service operation
No guarantee of specific performance levels or uptime percentages
No assurance of compatibility with all software or systems
No warranty that services will meet your specific requirements or expectations
No guarantee of data integrity, security, or availability
14.1.2. Disclaimer of Warranties
To the fullest extent permitted by law, QuantVPS and our suppliers disclaim all warranties, including:
Express warranties: Any verbal or written promises or guarantees
Implied warranties: Merchantability, fitness for particular purpose, quality, accuracy
Statutory warranties: Non-infringement, title, or compliance with specifications
Performance warranties: Reliability, effectiveness, or result achievement
Representative warranties: Created by sales representatives or support staff
14.2. Specific Service Limitations
14.2.1. Access and Availability
QuantVPS does not guarantee:
Continuous access to services at all times or locations
Availability through specific third-party networks or connections
Service access during maintenance, upgrades, or emergency situations
Compatibility with all internet service providers or network configurations
Freedom from interruptions caused by factors beyond our control
14.2.2. Data and Security
QuantVPS is not responsible for:
Data loss, corruption, or unauthorized access
Security breaches resulting from customer configuration or software vulnerabilities
Backup failures or data recovery issues
Privacy violations caused by customer actions or third-party breaches
Compliance with industry-specific security or data protection requirements
14.2.3. Third-Party Dependencies
QuantVPS disclaims liability for issues related to:
Third-party software, applications, or services
Internet connectivity problems or ISP failures
DNS resolution or domain name system issues
Content delivery networks or external hosting dependencies
Payment processor or financial institution problems
14.3. Limitation of Liability
14.3.1. Exclusive Remedy
Your sole and exclusive remedy for any dispute with QuantVPS or our suppliers is:
Cancellation of your account and discontinuation of services
No monetary damages or compensation beyond account cancellation
No injunctive relief or specific performance remedies
No punitive or exemplary damages under any circumstances
14.3.2. Damage Limitations
QuantVPS's total liability to you for any and all claims relating to service use shall not exceed:
The total amount of fees paid by you during the 12-month period preceding the claim
For claims arising within the first 12 months, the total fees paid since account creation
In no case shall liability exceed $1,000 regardless of fees paid or claims asserted
14.3.3. Excluded Damages
QuantVPS, our affiliates, and suppliers shall not be liable for:
Indirect damages: Lost profits, revenue, or business opportunities
Consequential damages: Business interruption, work stoppage, or operational delays
Incidental damages: Additional costs, expenses, or resource requirements
Special damages: Unique losses specific to your particular circumstances
Punitive damages: Penalties or punishment beyond actual losses
Exemplary damages: Awards intended to set an example or deter conduct
14.4. Customer Indemnification Obligations
14.4.1. Comprehensive Indemnification
You agree to defend, indemnify, and hold harmless QuantVPS, our employees, contractors, officers, directors, agents, affiliated companies, and suppliers from all:
Liabilities, claims, and demands arising from your use or misuse of services
Expenses, including reasonable attorneys' fees and court costs
Damages resulting from your violation of these Terms or our AUP
Third-party claims related to your content, activities, or service usage
Legal actions resulting from your breach of applicable laws or regulations
14.4.2. Specific Indemnification Scenarios
Your indemnification obligations include claims arising from:
Content you upload, store, transmit, or distribute through our services
Software you install, configure, or operate on our infrastructure
Activities of your users, customers, or anyone accessing services through your account
Violations of intellectual property rights or privacy laws
Regulatory violations or compliance failures related to your business activities
14.4.3. Defense and Settlement Rights
QuantVPS reserves the right to:
Assume exclusive control of the defense of any third-party claim subject to indemnification
Select legal counsel and manage all aspects of the defense strategy
Negotiate settlements or enter into consent agreements on your behalf
Require your full cooperation in asserting available defenses
Make decisions regarding litigation strategy and settlement terms
14.5. Geographic and Jurisdictional Limitations
14.5.1. Legal Compliance Variations
Liability limitations may vary based on:
Local consumer protection laws that cannot be waived
State or provincial regulations governing service provider liability
International treaties or agreements affecting cross-border transactions
Industry-specific regulations in your business sector
Minimum liability requirements under applicable law
14.5.2. Maximum Permitted Limitations
In jurisdictions that do not allow exclusion or limitation of certain damages:
Our liability shall be limited to the fullest extent permitted by applicable law
Only the minimum legally required protections will apply
Exclusions will be enforced to the maximum extent possible
Partial invalidity will not affect other limitation provisions
14.6. Notice and Claim Procedures
14.6.1. Claim Notification Requirements
To assert any claim against QuantVPS:
Written notice must be provided within 30 days of the incident giving rise to the claim
Notice must include detailed description of the claim and supporting documentation
All attempts at informal resolution must be exhausted before formal proceedings
Claims not timely reported may be waived or barred by applicable statutes of limitations
14.6.2. Dispute Resolution Requirements
Before pursuing any legal action:
Follow the dispute resolution procedures outlined in Section 15
Attempt mediation through the American Arbitration Association
Comply with all procedural requirements for binding arbitration
Understand that litigation is not permitted except as specified in this Agreement
15. Dispute Resolution: Binding Arbitration
Any party with a dispute related to this Agreement or the Services shall first
send notice to the Company by electronic mail to
support@quantvps.com and allow 15 days for a
response.
If a compromise cannot be reached through direct discussions, the parties agree
to first attempt to settle the dispute by mediation administered by the American
Arbitration Association (AAA) under its Commercial Mediation Procedures before
resorting to arbitration.
If mediation is unsuccessful, any unresolved controversy or claim arising out of
or relating to this Agreement, including the determination of the scope or
applicability of this agreement to arbitrate, shall be settled by binding
arbitration administered by the AAA in accordance with its Commercial
Arbitration Rules. The arbitration shall take place in Miami-Dade County,
Florida.
Claims shall be heard by a single arbitrator, unless the claim amount exceeds
$50,000, in which case the dispute shall be heard by a panel of three
arbitrators. The arbitration shall be governed by the laws of the State of
Florida. The arbitrators will have no authority to award punitive or other
damages not measured by the prevailing party's actual damages, except as may be
required by statute. The arbitrator(s) shall not award consequential or
incidental damages in any arbitration initiated under this section. The award of
the arbitrators shall be accompanied by a reasoned opinion. Except as may be
required by law, neither a party nor an arbitrator may disclose the existence,
content, or results of any arbitration hereunder without the prior written
consent of both parties.
By agreeing to these Terms of Service, you are:
Waiving your right to have any dispute heard in court before a judge or
jury, or to participate in a class action or representative proceeding.
Agreeing that any dispute will be resolved through mediation and, if
necessary, binding arbitration in accordance with this clause.
Agreeing that the arbitration will take place in Miami-Dade County, Florida.
Acknowledging that this arbitration provision is governed by the Federal
Arbitration Act.
Fully understanding that you are responsible for the fees associated with
the arbitration, including attorney fees and costs, regardless of the
outcome.
16. Links To Third Party Websites, Advertisements, and Services
16.1. Third-Party Links
The Service may contain links to third-party websites, advertisements, or
services not owned or controlled by QuantVPS.
16.2. No Control or Responsibility
QuantVPS does not control, endorse, or assume responsibility for the content,
privacy policies, or practices of third-party websites or services.
16.3. User Discretion and Risk
Your interaction with any third-party links is at your own risk. QuantVPS is not
liable for any damage or loss caused by reliance on third-party content, goods,
or services.
16.4. Third-Party Terms
When accessing third-party links, the third party's terms and policies apply,
not these Terms.
17. Support
QuantVPS provides hardware support related to each direct client's service
functioning. QuantVPS does not offer software support of any kind. QuantVPS does
not provide software support/troubleshooting for the software items chosen from
the order form. QuantVPS only ensures the correct default installation of any
software item chosen from the order form, and in no way assumes liability for
the configuration of any of the installed software.
QuantVPS is not responsible for any downtime associated with the incorrect
configuration of operating system kernels or any software, whether installed by
QuantVPS or the client. QuantVPS may provide enhanced software support
(including kernel configuration) for an additional fee. Please contact sales or
support for enhanced support pricing.
Each client is eligible for one (1) complimentary operating system (OS) reload
per billing cycle; each additional OS reload is $35 per reload. Installation of
an unsupported OS is subject to the prior approval of QuantVPS and to a $35 fee.
QuantVPS does not provide any type of support to the clients of our clients
(third party clients). QuantVPS will only provide support directly to clients of
QuantVPS.
18. Abuse/Spam/Bulk Email Policy
QuantVPS reserves the right to deny mail delivery from any servers hosted on our
network if they are believed to be involved in SPAM or SPIM activities. This
includes spam support services such as DNS or spamvertised web sites.
Our abuse department will locate abusive servers based on public blacklist
monitors, abuse reporting from external networks, and other means. If our abuse
department receives a report or otherwise becomes aware of abuse-related
activities active on our network, we will identify the server the abuse was
initially sent from (via IP and in some cases by domain) and create a ticket on
behalf of the user who occupies the server with information regarding the abuse
such as logs describing the abuse and an explanation of what abuse took place.
The following actions will be taken on a case-by-case basis:
An abuse ticket serves as notification that our abuse department has received
reports of abuse originating from the server. We require a client response to
ALL abuse tickets within 24 hours of the ticket being opened. Typically, no
service will be suspended or filtered within the first 24 hours of an abuse
ticket being opened. If a response is not received within 24 hours, or the
server is determined to be abusive (or likely to be abusive in the case of
spam blacklistings) after the ticket is opened, our abuse technicians may
filter or disable ports or IPs assigned to the server temporarily to prevent
further abuse until a response is received.
If a response has not been received to an abuse ticket within 7 days of being
opened, the server is eligible for suspension and may be completely disabled
until we receive a response.
Habitual neglect of abuse occurring on a client's server may lead to service
termination or longer-term port filters as some blacklistings can take several
weeks to time out or be removed.
QuantVPS reserves the right to refuse services to any client whose account(s)
have been fined or terminated for abuse-related activities. If an IP range or IP
address has been blacklisted as a result of excessive abuse reports, QuantVPS
reserves the right to issue a fine of $200 and immediately terminate the
service.
If our abuse department suspects that abuse reports associated with a client's
server are a result of the server's security being compromised, our abuse
department will offer the following options:
At the discretion of our abuse department, we will typically offer the ability
to log in to the server and remedy the security compromise while leaving the
abusive traffic filtered.
Offer an Operating System reinstallation, setting the configuration back to
the original state it was provisioned in.
If Operating System reinstallation is not accepted as an option, QuantVPS may
offer to manually retrieve/repair the files on the server, at a fee to be
assessed and paid prior to any work being done.
Habitual security compromises that result in abusive traffic being transmitted
or received from the server may result in service termination.
If a client wishes to dispute any abuse reports, or any fine assessed in
connection with abuse reports or blacklistings, the client must provide QuantVPS
with an explanation via QuantVPS ticketing system within 10 days of the abuse
ticket being opened.
20. DMCA Complaints
QuantVPS handles all Digital Millennium Copyright Act (DMCA) complaints
seriously and will thoroughly investigate each complaint received. QuantVPS
reserves the right to pursue civil remedies for any costs associated with the
investigation of a substantiated policy violation.
The following actions will be taken on a case-by-case basis:
A ticket is opened as a warning, providing 24 hours to resolve the situation.
After 24 hours with no client response, connection to the IP address from the
DMCA complaint will be disabled at the network level. At this time, QuantVPS
reserves the right to assess a $25 fine.
After 72 hours with no resolution, services on the server in question will be
suspended.
After 7 days of being suspended and the issue not having been resolved,
services on the server in question will be canceled and an Abuse Charge of
$200 will be placed on the account. All client data will be destroyed
immediately after the cancellation date.
Users who violate this policy and fail to resolve the situation within 24 hours
agree that in addition to these administrative penalties, they will pay Research
Fees not to exceed $50 per hour that QuantVPS personnel must spend to
investigate the matter, to be charged only if claims are found to be valid.
21. Bandwidth Usage/Overages
Clients agree to pay any and all bandwidth overage charges accrued on their
account from the previous billing cycle. Bandwidth overage charges are billed
per gigabyte at a rate of $0.25 (twenty-five cents) over the allotted bandwidth
on the service.
QuantVPS reserves the right to suspend any account which does not pay bandwidth
overage charges within 15 days. QuantVPS is not responsible for spikes in
bandwidth that are caused on a client's service for any reason. Client assumes
liability for all bandwidth to and from their services.
If issued an expected to exceed bandwidth notification, clients are required to
make payment arrangements within 24 hours of that notification to prevent
possible service interruption until adequate arrangements are made. These
arrangements may include being required to pro-actively upgrade bandwidth.
22. Payment Verification
Clients agree to submit to identity verification measures, designed for both the
security of the client as well as the security of QuantVPS. The identity
verification measures may include the faxing of two forms of government issued
identification to QuantVPS, as well as a front and back copy of the credit card
used for payment, as well as a copy of a utility bill with the billing address.
In certain circumstances additional identity verification may be required, in
addition to the previously listed forms.
23. Publicity
QuantVPS keeps all client information private and will not publicly disclose
that they are providing services to the client unless permission is received on
a case-by-case basis.
QuantVPS reserves the right to use client quotes for promotional uses. Such
quotes will be anonymous unless the client agrees to disclosure of their name.
All communications from QuantVPS and the client are strictly confidential and
for the intended use of the addressee only. Any disclosure, use or copying of
the information by anyone other than the intended recipient is prohibited and
you agree to be held liable for damages if you violate this agreement, forward
the information, post it or allow it to be posted online in public or private
forums or venues.
24. Electronic Notifications
Your use of the Services constitutes your electronic signature and consent to
receive electronic communications. We will send notices to the email address you
provided during registration. Notices are effective upon sending, regardless of
when or whether you read them.
Requirements for electronic communications:
Personal computer with internet connection.
Windows or MacOS operating system.
Web browser.
Printer (for hardcopy notices).
You may withdraw consent for electronic communications by discontinuing service
use. You can access these terms anytime through our website. All electronic
agreements are legally binding.
25. Entire Agreement
This contract and any supplemental terms, policies, rules and guidelines posted
on our website constitute the entire agreement between you and us and supersede
all previous or contemporaneous written or oral agreements.
If any part of these Terms of Service is held invalid or unenforceable, that
portion shall be construed in a manner consistent with applicable law to
reflect, as nearly as possible, the original intentions of the parties, and the
remaining portions shall remain in full force and effect.
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