PRIVACY POLICY

Updated: July 29, 2025

This Privacy Policy ("Policy") describes how QuantVPS ("we," "us," or "our") collects, uses, stores, shares, and protects your personal information when you use our website, services, and applications. By using our services, you consent to the data practices described in this Policy.

If you require any more information or have any questions about our privacy policy, please feel free to contact us by email at support@quantvps.com.

1. Scope and Coverage

1.1. Policy Coverage

This Privacy Policy applies to:

• The QuantVPS website (www.quantvps.com) and all subdomains
• All QuantVPS services, applications, and tools
• Customer accounts and service management portals
• Marketing communications and promotional materials
• Support interactions and customer service communications

1.2. Third-Party Services

This Policy does not cover:

• Third-party websites linked from our services
• Partner or affiliate websites and services
• Client-hosted content or applications on our infrastructure
• Payment processors' data handling practices (covered by their privacy policies)

2. Information We Collect

2.1. Account and Service Information

When you create an account or use our services, we collect:

2.1.1. Personal Identification Information

• Full name and preferred name or alias
• Email address (primary and alternate)
• Physical address for billing and compliance
• Phone number for account verification and support
• Date of birth for age verification and compliance
• Government-issued identification numbers when required

2.1.2. Business Information

• Company or organization name
• Business address and contact information
• Tax identification numbers (VAT, EIN, etc.)
• Industry classification and business type
• Authorized representatives and contacts

2.1.3. Financial Information

• Payment method details (handled by payment processors)
• Billing address and contact information
• Transaction history and payment records
• Credit verification information when applicable
• Accounting and invoicing preferences

2.2. Technical and Usage Information

2.2.1. Device and Connection Data

• IP addresses and geolocation information
• Device type, operating system, and browser information
• Internet Service Provider (ISP) information
• Connection timestamps and session duration
• Network configuration and technical specifications

2.2.2. Website and Service Usage

• Pages visited and content viewed
• Features used and services accessed
• Click-through rates and interaction patterns
• Search queries and navigation paths
• Time spent on various sections and pages

3. How We Use Your Information

3.1. Service Provision and Management

We use your information to:

• Provide requested services and maintain your account
• Process payments and manage billing cycles
• Deliver customer support and technical assistance
• Monitor service performance and resolve technical issues
• Ensure service security and prevent unauthorized access

3.2. Communication and Marketing

Your information enables us to:

• Send service notifications and important updates
• Deliver marketing communications about new products and services (with consent)
• Provide targeted advertising based on your interests and usage patterns
• Conduct surveys and research to improve our services
• Send promotional offers and special discounts

3.3. Legal and Compliance Purposes

We process information to:

• Comply with legal obligations and regulatory requirements
• Enforce our Terms of Service and other policies
• Investigate potential violations of our Acceptable Use Policy
• Respond to legal requests from law enforcement and courts
• Protect our rights and interests in legal proceedings

4. Information Sharing and Disclosure

4.1. Service Providers and Partners

We share information with trusted third parties who help us operate our business:

4.1.1. Essential Service Providers

• Payment processors (Stripe) for billing and payment processing
• Cloud infrastructure providers for hosting and data storage
• Email service providers for communication delivery
• Analytics providers (Google Analytics) for website and service performance monitoring
• Security service providers for fraud prevention and threat detection

4.1.2. Business Partners

• Resellers and affiliates who refer customers to our services
• Technology partners who integrate with our platform
• Marketing partners for joint promotional activities (with consent)

4.2. Legal and Compliance Disclosures

We may disclose information when required to:

• Comply with applicable laws and regulatory requirements
• Respond to valid legal processes including subpoenas and court orders
• Cooperate with law enforcement investigations and regulatory inquiries
• Enforce our Terms of Service and protect our legal rights
• Protect the safety and security of our users and the public

5. Cookies and Tracking Technologies

5.1. Types of Cookies We Use

QuantVPS uses various types of cookies and tracking technologies:

5.1.1. Essential Cookies

• Required for website functionality and security
• Enable account login and service access
• Maintain session state and security preferences
• Cannot be disabled without affecting site functionality

5.1.2. Analytics Cookies

• Google Analytics and similar services for usage analysis
• Performance monitoring and error tracking
• User behavior analysis for service improvement
• No personally identifiable information is included in analytics reporting

5.1.3. Marketing Cookies

• Targeted advertising and retargeting campaigns
• Social media integration and sharing features
• Conversion tracking and attribution analysis
• Used only with your consent

5.2. Cookie Management

You can control cookies through:

• Browser settings to block, delete, or manage cookies
• Cookie consent preferences on our website
• Opt-out tools provided by advertising networks
• Privacy browser extensions and tracking protection tools

6. Data Security and Protection

6.1. Security Measures

We implement comprehensive security measures including:

6.1.1. Technical Safeguards

• Encryption in transit using TLS/SSL protocols
• Encryption at rest for sensitive data storage
• Access controls and authentication systems
• Network security measures and firewalls
• Regular security assessments and vulnerability testing

6.1.2. Administrative Safeguards

• Employee background checks and confidentiality agreements
• Data access limitations based on job responsibilities
• Regular security training and awareness programs
• Incident response procedures for security breaches
• Vendor security assessments and contractual requirements

6.2. Employee Access Restrictions

We restrict access to personal information to QuantVPS employees, contractors and agents who need to know that information in order to process it on our behalf. These individuals are bound by confidentiality obligations and may be subject to discipline, including termination and criminal prosecution, if they fail to meet these obligations.

7. Your Privacy Rights and Choices

7.1. Access and Control Rights

Depending on your location, you may have the right to:

7.1.1. Access Rights

• Request copies of personal information we hold about you
• Obtain information about how your data is processed
• Receive data in a structured, machine-readable format

7.1.2. Correction and Update Rights

• Correct inaccurate or incomplete personal information
• Update your preferences and communication settings
• Modify account information and contact details

7.1.3. Deletion and Restriction Rights

• Request deletion of personal information in certain circumstances
• Restrict processing of your information under specific conditions
• Object to processing based on legitimate interests
• Withdraw consent for consent-based processing

7.2. Marketing and Communication Preferences

You can control marketing communications by:

• Unsubscribing from email lists using provided links
• Updating preferences in your account settings
• Contacting customer support to modify communication preferences
• Opting out of targeted advertising through browser settings

8. Data Retention and International Transfers

8.1. Data Retention

We retain personal information for different periods based on the type of data and legal requirements:

• Account information: Retained while account is active plus 7 years
• Transaction records: Retained for 7 years for tax and legal compliance
• Communication records: Retained for 3 years for quality and training purposes
• Technical logs: Retained for 1 year for security and performance monitoring

8.2. International Data Transfers

Our primary data processing occurs in the United States with appropriate safeguards for international transfers including standard contractual clauses and adequacy decisions where applicable.

9. Children's Privacy and California Rights

9.1. Children's Privacy

Our services are not intended for children under 18 years of age. We do not knowingly collect personal information from children under 13, and any inadvertently collected information will be immediately deleted.

9.2. California Privacy Rights (CCPA)

California residents have additional rights including the right to know, delete, and opt-out of the sale of personal information. QuantVPS does not sell personal information as defined by the CCPA.

10. Contact Information and Policy Updates

10.1. Privacy Contact Information

For privacy-related inquiries and requests:

• Email: support@quantvps.com
• Subject Line: Include "Privacy Request" for proper routing
• Response Time: We will respond within 30 days of verified requests

10.2. Policy Updates

This Privacy Policy may change from time to time. We will not reduce your rights under this Privacy Policy without your explicit consent. Material changes will be communicated via email and website notification. We will post any Privacy Policy changes on this page with an updated effective date.